Returns & Exchanges
At Bootlegger, we take pride in the quality of our artisanal food products; however, if your order arrives damaged or incorrect, we offer a hassle-free return or replacement policy within 14 days of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
Attach clear photos of the damaged packaging or incorrect product to help our quality control team verify the claim.
Await Authorization
Our team will review your request within 48 hours and provide a return authorization number or confirm your eligibility for a refund.
Receive Refund or Replacement
Once approved, we will either ship out a fresh replacement immediately or issue a full credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing